Support & Feedback Tickets
Integrated helpdesk ticketing with automated telemetry capture (browser, OS, tenant) for rapid diagnosis.
Overview & Capabilities
This module provides enterprise-grade construction management capabilities within the BouwRegie platform:
- Full Operational Integration: Directly linked with the central database and upstream/downstream workflows.
- Role-Based Access Control (RBAC): Tailored permissions for Directors, Estimators, Project Managers, Field Supervisors, and Subcontractors.
- Audit Logging: Every creation, update, and status change is immutably logged for fiscal and contractual accountability.
Workflow & Best Practices
- Access the module from the sidebar navigation.
- Review active records, status filters, and key performance indicators.
- Perform standard actions (create, edit, approve, export) in accordance with company policy.
- Changes immediately reflect across related financial and operational reports.
Multilingual Notice
The primary documentation for this system is maintained in Dutch (/nl/). Full English localization is prepared in this structure to support international partners and multi-language teams.